Platform

VICIdial operations, upgraded.

Digital Engines adds structure, control, and repeatability to VICIdial environments—so teams can scale performance without constant manual tuning. Choose BYOD or a hosted core, then layer in dialer optimization, script-guided workflows, and modular add-ons as your needs grow.

What you get

  • Core platform — connect your VICIdial environment using either BYOD or hosted infrastructure.
  • Telephony capacity (Hosted Standard) — add nodes to scale capacity as your agent count grows.
  • Dialer Upgrade Modules — add DialerControl, ScriptEngine, or Both as usage-based engines for teams that need them.
  • Modules / Add-ons — expand functionality with purpose-built components (enable only what you need).
  • Support packages — onboarding and ongoing assistance aligned to team size and operational requirements.

Outcomes teams care about

  • More consistent performance — less “tribal knowledge,” fewer manual adjustments.
  • Cleaner execution — workflows and tooling that feel unified instead of stitched together.
  • Scale with confidence — capacity and support that match growth, without replatforming.

How a typical rollout works

  1. Select your Core (BYOD, Hosted Starter, or Hosted Standard).
  2. If Hosted Standard, add Telephony Nodes to match your required capacity.
  3. Choose Dialer Upgrade Modules (DialerControl, ScriptEngine, or both) and estimate your agent count for usage-based billing.
  4. Enable optional Modules / Add-ons and pick a Support tier that fits your team size.
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Who it’s for
  • VICIdial teams that want repeatable, scalable operations
  • Managers tired of constant dialer babysitting
  • Organizations growing beyond “manual tuning + spreadsheets”
Commercial model
  • Core + Nodes are subscription-based (hosted) or core subscription (BYOD).
  • Dialer Upgrade Modules are usage-based and billed after the month ends.
  • Support scales with operational complexity and team size.
Quick next step

Start on the pricing builder to model your core + capacity + modules in under a minute.

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