What is Digital Engines?
Digital Engines is a set of modular tools that sit alongside your VICIdial environment to automate dialer operations, agent workflow, and script-driven actions. Start with the Core platform, then add seats, modules, storage, and support as needed.
Core concepts
- DialerEngine Core: the base platform per dialer/cluster. Provides baseline access, call flow tooling, and the document area.
- DialerControl: per-agent features for controlled dialing and automated dial-rate adjustments based on your rules and realtime conditions.
- ScriptEngine: per-agent scripting and automation (scenario prompts, soundboard actions, and workflow triggers).
- Storage add-ons: add pooled storage to your account for recordings, documents, and other assets.
- Support & Services: support packages, per-request help, onboarding, and custom programming.
Getting started
- Purchase/enable DialerEngine Core for your dialer/cluster.
- Add storage if you plan to keep recordings/docs inside the platform.
- Enable DialerControl and/or ScriptEngine seats for your agents.
- Set up your Org Profile (W-9 / business details) in the portal.
Security notes
All actions are permissioned by account and privilege. Inputs are validated server-side, CSRF protected, and database writes are parameterized. For network connectivity, we recommend private links/VPN between Digital Engines and your dialer infrastructure.